About

FAQ

• Where is the store based?

  Shen Zhen Shi, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 12 to 20 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• How long does it take to process my order?

  All orders are processed within 2–3 business days after payment is confirmed.
  Please note that processing time does not include shipping time.

• Can I change or cancel my order after placing it?

  If you need to change or cancel your order, please contact us within 24 hours of placing it. Once the order has entered production or shipping, changes or cancellations may no longer be possibl

• How can I track my order?

  Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

• Why is my order taking longer than expected?

  Delays may occur due to customs inspections, weather conditions, or peak seasons. If your order exceeds the estimated delivery time, please contact us for assistance.

• What conditions must be met for a return?

  Returned items must:
  Be unused and in original condition
  Include original packaging
  Not be damaged, altered, or installed
  Custom-made or personalized items may not be eligible for return unless they arrive defective or damaged.

• How do I request a return?

  Please contact our customer support with your order number and photos (if applicable). We will guide you through the return process.

• What items are eligible for exchange?

  Items must meet the same conditions as returns: unused, original condition, and original packaging.

• How do I request an exchange?

  Contact our support team with your order number and the item you would like to exchange. We will confirm availability and next steps.

• When will I receive my refund?

  Once we receive and inspect the returned item, refunds will be processed within 5–7 business days.
  Refunds will be issued to the original payment method.

• Are shipping fees refundable?

  Shipping fees are non-refundable unless the return is due to our error (wrong item, defective product).

• What if my item arrives damaged or incorrect?

  If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund as quickly as possible.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.